Resolved -
The issue that was preventing customers from creating new support tickets through Vivi Central has now been resolved.
Following the implemented fix, we have not received any further reports of issues, and ticket creation is operating normally.
Thank you for your patience and understanding while we addressed this incident.
May 11, 03:26 UTC
Monitoring -
We have implemented a fix for the issue that was preventing customers from creating new support tickets and viewing existing tickets through Vivi Central.
Initial testing shows that ticket creation is now functioning as expected. We are continuing to closely monitor the system to ensure ongoing stability.
Thank you for your patience while we worked to resolve this issue.
May 11, 03:00 UTC
Investigating -
We are currently investigating an issue affecting support tickets in Vivi Central. Customers are unable to create new tickets, and existing tickets may also not be visible.
We are working with Atlassian to determine whether there is an ongoing issue impacting their cloud services and the APIs used by our support platform.
Our team is actively monitoring the situation and will provide updates as more information becomes available.
May 11, 01:28 UTC