AWS Outage Affecting Vivi Services

Incident Report for Vivi

Resolved

All Vivi services are operating normally following the earlier AWS outage.
Our team has verified service stability and will continue light monitoring to ensure ongoing performance.

Thank you for your patience during this incident.
Posted Oct 20, 2025 - 12:33 UTC

Update

Vivi services have recovered, although AWS is still working on their complete restoration. Our team continues to monitor the situation closely to ensure the stability and continuity of the system.
Posted Oct 20, 2025 - 11:27 UTC

Update

Vivi services have recovered following the earlier AWS outage. Our team is monitoring system performance to ensure continued stability.
Posted Oct 20, 2025 - 11:02 UTC

Update

Vivi services are continuing to recover following an AWS outage. Our team is monitoring progress and will provide an update once all systems are fully operational.
Posted Oct 20, 2025 - 10:44 UTC

Monitoring

An AWS outage has impacted several Vivi services — including the Status Page, listing of Support Tickets, Vivi Firmware and App Downloads, Media Uploads, and possibly Weather/News updates.

Services are now gradually recovering, and our team is closely monitoring the situation. We will provide further updates once all systems are fully restored.
Posted Oct 20, 2025 - 10:29 UTC
This incident affected: Backend Services.